Frequently Asked Questions
Everything you need to know about shopping with Hattaché.
What is the typical shipping timeline for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping times vary by destination.
What is your return policy for beauty products?
For hygiene reasons, beauty and personal care products must be returned unopened and in their original packaging within 30 days of purchase to qualify for a full refund.
Do you offer international shipping?
Yes, Hattaché ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
How can I track my package?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your lifestyle goods ethically sourced?
We prioritize working with brands that value sustainability and ethical production. Each product page contains specific information regarding the item's origins and manufacturing standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay for a secure checkout experience.